Electronic Systems, Inc.
Soultions: Custom Design
For 16 years, General Label has supplied graphic and electronic solutions for Electronic Systems, Inc. General Label has not only become a great supplier, but has earned preferred vendor status.
Challenge
Without a strategy and vision, obtaining preferred vendor status was not attainable. We need to support our customers’ mission by supplying our customers with high quality parts, provide cost-effective solutions, be responsive, maintain excellent customer service and be innovative in our processes and technology. We also need to remember that the challenge never ends. How do we sustain preferred vendor status?
Solution
Developing a competitive strategy was our first step, followed with investments and continuous improvement. We’ve invested in people, training, software, innovation and technology.
Some of our competitive strategy elements:
- Develop a competitive strategy
- Production flow software
- Hire the right people
- Right people in the right seats
- Continuous improvement
- Improve employee engagement
- Have processes in place
- Internal and external customer service training
- Improve employee engagement
- Cross-train employees
- Continued education
Results
Our new production flow software has enabled us to deliver high quality parts having processes in place with supporting validation capabilities. We deliver on-time or before our promise date. Our team is creative, problem solving and supportive for our internal and external customers. We consistently invest in new technology and equipment to support our mission and yours.
Links
General Label has been supplying us with graphic overlay and label solutions for 16 years. They are rated as a preferred vendor and have been recognized as the contract manufacturer of the year. ESI can count on General Label to provide design and engineering support, great customer service, rapid prototyping, cost reduction ideas, on-time delivery and high quality solutions.
If you’re looking for a valued partnership, I would highly recommend General Label. When General Label says they will do something, we know they will deliver.